By CCL Components•June 25, 2020•4 Minutes

SMA Smart Connected is a free and automatic inverter monitoring service. Developed especially for PV system operators and installers, it secures long-term investment and trust in solar energy. During service calls, SMA can quickly identify the correct fault diagnosis. This allows installers to provide targeted customer service for the device, in turn saving valuable working time and cutting analysis costs and minimising system downtime. SMA Smart Connected gives installers and PV system operators round-the-clock peace of mind.

For domestic needs with the SunnyBoy to large-scale commercial projects with the Sunny Tripower CORE 1 and the new CORE 2, SMA Smart Connected provides a reliable system performance.

SMA Smart Connected is a free service which will ensure that any error events of an SMA inverter will be sent directly to the SMA Contact Centre or to the installer. SMA has decided to extend the activation period of Smart Connected to two years after inverter commissioning giving a greater opportunity to use the service for this period.

Benefits for installers

Offer efficient service and benefit from cost advantages

• Separate, continuous monitoring no longer required
• Proactive notification in the event of a fault
• Reduced truck rolls thanks to fault diagnosis delivered in advance
• Greater customer satisfaction thanks to quick and affordable service
• Less logistical outlay thanks to automatic device replacement
• Time saved can be utilised for customer acquisitions

Benefits for PV System Owners and Investors

Benefit from a globally unique inverter service package and enjoy maximum system availability

• Free, automatic inverter monitoring gives you peace of mind and provides optimal support for installers
• Inverter faults are identified quickly; fault diagnoses and potential solutions are supplied instantly
• Rapid troubleshooting by your installer
• Minimal system downtime thanks to automatic replacement
• Money-back guarantee if SMA cannot ship the required component or device within the time period agreed upon

What is SMA Smart Connected in a nutshell?

• Free Proactive Monitoring
• Error analysis to rectify the problem quickly
• Diagnosis by e-mail
• Automatic replacement and shipping of unit/boards
• Money back guarantee

We asked Jose Cherusseril at SMA Solar UK; 'What makes SMA Smart Connected stand out compared to standard monitoring for PV systems in the market today?'

"SMA Smart Connected is our free and automatic monitoring service which offers installers and PV systems operators round-the-clock peace of mind. The technology, the only one of its kind in the world, checks the inverter for anomalies automatically during operation. Once a fault has been diagnosed and analysed, the system proactively informs the installer while SMA starts a replacement process automatically if the inverter needs to be changed. This feature saves the installer a call to the SMA Service Line and an intervention to the customer for diagnosis is no longer required because SMA already makes the identification of the correct fault diagnosis. Consequently, you save time and travel costs. The end customer also benefits from this service; they can rely on rapid troubleshooting by their installer and have a minimal system downtime thanks to the automatic replacement.

''There is currently a promotion for SMA Smart Connected. From now on, you can activate the SMA Smart Connected feature up to two years after the commissioning of the inverter instead of the previous 90-day period and thus have it monitored free of charge by SMA."

To find out more about SMA Smart Connected, contact your account manager at CCL today or simply call into our sales team on:

T: 0800 091 4147 or 01355 599 990
E: sales@blog.cclcomponents.com